Making a Shop Purchase
Our shop is always open and ready for your online order.
When you make your order, you are asked to consent to our holding and processing your information so that we can respond to your request. We give you the link to this notice so that you can read more about how we do this.
Your contact information and details of your order are stored carefully using our secure computerised database.
We use SagePay to securely process your card details. We meet the requirements of the Payment Care Industry Data Security Standard (PCI DSS). Your card details are not stored on any system and are not available to any member of staff.
You can read more about the security of our systems and how this protects your information here (this link is coming soon – Appendix 7).
Who has access to this information?
Only staff working at SMA Support UK have access to information about you and your order. All staff sign and adhere to a strict code of confidentiality and conduct which specifies that they must only access information that they ‘need to know’ to fulfil their job requirements.
Your personal information, will never be disclosed to anyone else unless it is required by law.
How long do we keep your information?
The Companies Act / Charities Act / HMRC require us to keep a record of your purchase and any related correspondence for 6 years.
Our experience is that people often come back to us to make further purchases, offer of help or make donations and it can be very helpful to have a record of previous contact, saving people a lot of time telling us about themselves. We normally therefore keep your record for a bit longer than this - eight years since our last contact. ‘Contact’ includes being in contact via our monthly E-news or our twice-a-year ‘SMA Matters newsletter - if you have chosen to ‘opt in’ to either of these. After this your record is deactivated. You can read more about this here.
Can you ask to see your information and check it is correct?
You may at any time ask to see copies of any information we hold about you. You may check it and ask for it to be corrected or deleted. You can read more about this here.
Last updated March 2018